identifier links to Mail can be located in other applications reasonably easily. Now I'm no programmer, but if Apple could make database ID references from one iLife app simply connectable between other Apple software, then you already have most of the tools you need to create your own work methods.
Leopard has already hinted at connections between Mail and iCal and has included todo's as a first step to ACTION connections. In my imaginary landscape of Where When What Who How and Why, of a CRM system, many of the components already exist or nearly exist. E.g.
- Where = Address Book (with integral Google mapping)
- When = iCal (linked to the Where and Who in Address Book)
- What = An Apple Project/sub-project app (OK this is missing from Apple at the moment, but is available in the form of Easy Task, and being planned as OmniFocus by the Omni Group on "GTD" principles - it could even be attached to their excellent OmniPlan for visualising, but in my view it would be better sitting in an upgraded iCal with Project filtered views similar to CRM4Mac)
- Who = Address Book (OK needs some work on grouping people at same Company, but a good and very useful starting point for most users)
- How = Mail (Well Mail and iChat are the only loggable communication apps. Once Voice over IP is integrated into Macs and we begin to use then as phone devices then it might be possible to capture voice calls to text and store for later - iPhone with a huge hard drive anyone?)
- Why = Ah, this is the tricky one, but should really be connected to the Projects app so that each "What" is attached to a higher level "Why".
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