The really interesting thing about CRM4Mac's approach is that it illustrates the potential of tapping into the databases which underlie Apple's software. I was asked many years ago to develop a Filemaker database solution to customise a company's approach to Claris Organiser (remember that?). The Claris solution required a good knowledge of complex interaction within the programme. While I saw people using it successfully, I was never convinced that I would want to lose control of how I organise information enough to get me to work in the Claris Organiser way. I also knew that even if I developed a closed Filemaker system, it would be a monster collection of databases, difficult to explain to new users. So I declined.
What has really bugged me over recent years is that Filemaker does not interface or even sync with Address Book - a key component for customer information. If you want to develop people related data on a Mac, you either use Address Book and integrate with Mail, or you redesign your own Filemaker system and work up a people database with internal mailing links. Having it both ways is not easy - but in my opinion it should be and from the CRM4Mac solution it can be, even under Tiger.
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